Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well.
Higher percentages are better.
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well.
Higher percentages are better.
Discharge Information
Percent of patients who said they were given information about recovering at home.
Higher percentages are better.
Hospital staff responsiveness
Percent of patients who said they always received help quickly from hospital staff.
Higher percentages are better.
Average Visit Time
Average time patients spent in the emergency department before leaving from the visit.
A lower number of minutes is better.