Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well.
Higher percentages are better.
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well.
Higher percentages are better.
Discharge Information
Percent of patients who said they were given information about recovering at home.
Higher percentages are better.
Hospital staff responsiveness
Percent of patients who said they always received help quickly from hospital staff.
Higher percentages are better.
Average Admit Wait Time
Average time patients spent in the emergency department, after they were admitted to the hospital as an
inpatient before leaving the emergency department for their inpatient room.
A lower number of minutes is better.
Average Visit Time
Average time patients spent in the emergency department before leaving from the visit.
A lower number of minutes is better.